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A HIPAA-Compliant Communication Tool Your Staff Will Actually Use.
One platform to keep families informed, staff protected, and communication simple.
The Communication Challenge
- Staff using personal phones creates HIPAA risk
- Hours wasted on phone tag with families
- Families call repeatedly for the same updates
- Communication gets lost between shifts
- No audit trail when issues arise
The Simple, Powerful Solution
- HIPAA-compliant platform eliminates personal phones
- Automated daily updates reduce repetitive calls by 70%
- Families access info on-demand without needing to call
- All staff see communication history and updates instantly
- Every message tracked and exportable for compliance
We're proud to be part of organizations grounded in care.
Implementation in Weeks, Not Months
Integrate
We handle the EHR connection so your staff doesn't have to.
Customize
Work with our team to build a daily update template that fits your community.
Train
Virtual, recorded training your team can reference anytime, no all-day workshops.
Launch
Start with a small group of champion families, then expand when you're ready.
See the Impact
More time for your staff, informed families, and communication you can trust.
Featured Articles
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For Communities
How Inconsistent Family Updates Erode Trust in Senior Living Communities
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Common Questions
Can we use Caily without an EHR integration?
Absolutely. Many communities start with Caily's secure communication features alone — replacing unsafe personal texting and WhatsApp with a HIPAA-compliant chat platform — and add EHR integration later. You still get a full staff dashboard, message history, and family-facing app from day one. The EHR integration is a powerful add-on, not a requirement to get started. If you choose to get started without an EHR integration, you can be up and running in as little as a few hours.
How long does EHR integration take?
Most communities that integrate with their EHR are up and running in 3–6 weeks. The EHR integration takes 3–4 weeks and requires minimal time your staff, we do all the heavy lifting. Staff training follows a train-the-trainer approach and typically takes just one session.
Will our staff actually use it?
Caily is designed around radical simplicity - it's as easy as texting. Your staff won't need to learn a new concept they already use familiar chat-style messaging on existing work devices.
What EHR systems do you integrate with?
We are currently working on integrations with PointClickCare, Matrix360, Alis, August Health, WellSky, and many others. Please request a demo to learn how we can integrate with your EHR in just a few weeks. If you don't have an EHR, Caily's communication features work as a standalone tool.
What does it cost?
Pricing is per resident per month with a one-time setup fee for EHR integrations. We offer preferred pricing for nonprofits and LeadingAge members. Request a demo for a custom quote.
Our EHR already has a family communication portal. Why do we need Caily?
Most EHR family portals were built for documentation, not communication — and your staff and families know it. Low adoption on both sides is common because they're clunky, hard to navigate, and require logins that families rarely remember. Caily is purpose-built for communication first, which means staff actually use it and families actually engage with it. And unlike your EHR, Caily also solves the internal staff communication problem, replacing the personal group texts and WhatsApp threads your team is likely relying on today to coordinate care. One simple platform for staff-to-staff, staff-to-family, and everything in between.
Save Your Staff Hours Every Week
Find out how communities like yours are saving time and strengthening family trust with Caily.