Caily was built for healthcare.
That means security isn't a feature, it's the foundation.
Senior living communities handle sensitive resident information every day, and families trust you with the people they love most. Caily protects that trust with enterprise-grade security and full HIPAA compliance, backed by the documentation to prove it.
Full HIPAA compliance. No workarounds, no exceptions.
Caily is a HIPAA-compliant platform built specifically for healthcare communication — every feature, data flow, and vendor relationship is designed with HIPAA requirements in mind.
BAAs signed with all vendors
Designated HIPAA Security Officer
Risk assessments completed
Annual workforce HIPAA trainingYour data is encrypted. Always.
Every piece of resident and family data in Caily is encrypted — whether it's sitting in our database or moving between devices. We use the same encryption standards required by financial institutions and healthcare systems.
AES-256 at rest
TLS 1.2/1.3 in transit
Encrypted Backups
No PHI in push notifications
The right people see the right information. Nothing more.
Caily operates on a strict minimum necessary access model. Every user — from community owners to family members — only sees the information relevant to their role. No exceptions.
Owner
Full account and billing access across all locations
Admin
Manages staff, residents, and settings for assigned locations
Family member
Access limited to their assigned resident only
Employee
Sees only residents assigned to their location
MFA enforced
Required platform-wide
Biometric login
PIN or face/touch on mobile
Auto timeout
Idle sessions log out
Single-use invites
Links expire, can't be reused
Every message. Every action. On the record.
When questions arise — from families, surveyors, or legal teams — you need documentation you can stand behind. Caily logs everything, automatically.
- Timestamped logs
- Immutable
- Exportable for surveys and disputes
Enterprise infrastructure. Continuous monitoring.
Caily is built on secure, enterprise-grade cloud infrastructure with active monitoring for threats and anomalies — 24 hours a day.
- Intrusion Detection System (IDS) actively monitoring for unauthorized access
- Vulnerability scanning scheduled on a regular basis
- Penetration testing completed
- Security monitoring and anomaly detection running continuously
- Secure backup and recovery tested and verified
- Centralized key management system for encryption keys
- Secure credential and API key storage
Every integration held to the same standard.
When Caily connects to your EHR or any third-party system, the same security standards apply. We don't create new risk when we create new connections.
WORKS WITH YOUR EHR
How every connection works
Every vendor or integration partner that touches PHI signs a Business Associate Agreement first
No open endpoints. Every EHR connection uses authenticated, encrypted API calls
Caily cannot write back to your EHR without explicit configuration — your source of record stays yours
Every data pull is timestamped, attributed, and part of the audit trail
No new connection goes live without passing Caily's internal security review process
We only collect what we need.
Caily follows a strict data minimization approach — we only collect, store, and process the PHI required to deliver the service. Nothing extra, nothing unnecessary.
Have specific security or compliance questions?
We're happy to walk your IT team through our full security documentation, provide our BAA for review, or answer any questions before you get started.