HIPAA-compliant staff communication, as easy as texting.

Give your team one secure place for shift handoffs, resident questions, and everyday coordination. Staff can use Caily from the phones they already carry, while conversations stay documented and inside a channel your organization controls.

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Explore The Platform
Two people in blue shirts sitting at a table in a modern kitchen, with one person holding a fork over a meal container and the other holding a cup.

The phone isn’t the problem. The personal text thread is.

Personal texting may be convenient, but resident information can end up in conversations your community doesn’t control or retain. Messages may stay on personal devices, sync to private accounts, and disappear from your organization’s communication history when a team member leaves.

Caily keeps that same everyday communication inside a secure, HIPAA-compliant platform, so your team can communicate quickly without creating another compliance or documentation gap.

Healthcare professional in teal scrubs discussing something on a smartphone with a woman using crutches in a living room setting.

From an advisory partner:

“Our staff are giving out their personal cell phone numbers to families, and then we have unmonitored private communication happening outside our control, it’s a HIPAA and boundary problem.”

— Anonymous, senior living operator

How Caily helps.

Easy communication: Message your team the same way you’d text, one on one or in groups, inside a secure channel built for your community.

The right access: Staff only see the residents and locations they’re assigned to. Admins have the visibility they need across the team.

Secure and documented: Keep resident-related conversations inside Caily instead of personal text threads, so communication stays secure, documented, and with your community.

Continuity between shifts: Nothing gets lost between shifts. The next person can see what’s already been communicated and pick up where the last person left off.

Two smartphones display a community chat app titled 'Welcome, Alina Community Member' with tabs for Community and Residents, showing a list of chat groups and individual conversations including Caily Global, Otto's Care Team, John Smith, John Doe, John, Monica, +2, Emily Brown, and David Wilson with recent message previews and timestamps.
A woman in teal medical scrubs sits at a glass table holding a red mug in one hand and looking at a smartphone in the other, with a clipboard, banana, water bottle, and empty glass also on the table.

From an advisory partner:

“Communication breaks down between shifts, important details get lost because there’s no centralized, secure place to hand off information.”

— Anonymous, senior living operator

Built for the way care teams actually talk to each other.

Shift handoffs

Coordinating between departments

Quick questions about a resident

Covering a shift

Escalating a concern to a supervisor

Catching up on recent team conversations

The value extends beyond the message.

Faster shift handoffs, less time spent tracking down who already responded, and a documented history that stays with your community, even after someone leaves.

See how this fits your team’s day to day.

Get a closer look at how Caily makes everyday team communication simple, secure, and documented, from quick questions to ongoing resident-related conversations.

Schedule A Demo
A laptop, smartphone, and tablet displaying the Caily app with resident management features including resident lists, well-being activity details, and a group chat conversation.

Built for HIPAA. Designed for real life.

Every login requires two-factor authentication

Sessions lock automatically after a short period of inactivity.

Access can be revoked in seconds the moment someone leaves your team.

No resident data lives on the device itself.

BAAs are already in place with every client.

Healthcare professional in green scrubs with a stethoscope around her neck using a smartphone, with focus on her hands and phone.

Part of one connected communication experience.

This works alongside family messaging, daily updates, announcements, emergency alerts, permissions, searchable history, and optional EHR integration, one system covering every conversation your community has.

Common Questions

Do staff need to give out their personal phone number?

No. Every conversation happens inside Caily, so no one’s personal number is ever part of the workflow.

What happens to messages when a staff member leaves?

The conversation history stays with your community. It doesn’t disappear when someone does.

Can staff message one-on-one, or is it only group chats?

Both. Staff can message a specific colleague directly for sensitive topics, or use a group chat for broader coordination.

How do staff know what still needs a response?

Messages can be assigned to a specific person, so anyone can see at a glance what’s already been handled and what’s still open.

Still have a question?

Schedule A Demo And Ask Us Directly.
User interface of Caily software displayed on three devices: laptop screen showing a residents list with columns for name, location, family members, employees, room, and status; a smartphone showing current well-being details of a resident named Otto Johnson including daily living activities, medications, and vital signs; and a tablet displaying a chat window titled 'Chat with Otto Johnson's Family' with messages from family members.

See what secure staff communication could look like for your team.

Talk through your current workflows, and what would actually make shift handoffs and triage easier.

Schedule a Demo