.png)
One platform for the communication your community manages every day.
Caily connects your staff, families, and leadership through secure messaging, resident updates, announcements, and emergency alerts, with a searchable history of it all.
.png)
.png)
.png)
.png)
Communication shouldn't disappear into disconnected channels.
Care isn't breaking down because people don't care. It gets harder when communication is spread across personal texts, phone calls, email, paper, hallway conversations, and memory. Every gap in that chain shows up somewhere, a family that never got the update, a shift change with no record, a question no one can answer with confidence. Caily gives your community one structured, secure place for every conversation.
One platform. Every conversation covered.
Keep your team connected, from shift change to sign-off.
Care conversations on personal phones leave your community with no record and no way to hand things off cleanly between shifts. That's both a liability gap and a continuity-of-care gap.
Give your team a secure place to message, coordinate across departments, and pick up exactly where the last person left off, so nothing depends on catching someone before they clock out.
.png)
Give families a clearer way to connect with the community.
Uninformed families don't just feel disconnected, they escalate. A complaint, a bad review, or a dispute almost always traces back to a gap in what was communicated and when.
Create a direct, secure line between families and authorized team members. Cut down on phone tag, keep context connected to the resident, and make it easy to see what's already been shared.
Help families stay connected to the moments that matter.
When families don't get regular updates, staff end up fielding the same questions from multiple family members, one phone call at a time.
Connect your EHR and share automated routine resident updates in a format that actually helps families feel informed and connected. Updates stay tied to the resident, right alongside the rest of the conversation.
.png)
Send the right information to the right people.
A flyer on a bulletin board and a text to a random group thread aren't a communication plan, they're a hope that the right people happened to be looking, and there's no record either way.
Share community-wide or audience-specific announcements from one place. Audience controls keep broad updates efficient, while more specific information only goes to the people who need it.
.png)
Communicate fast when the situation can't wait.
In an emergency, a phone tree and a hope that everyone checks their messages isn't a plan, it's a gap that shows up exactly when you can least afford it.
Mark any message as an emergency alert, and it pins to the top of notifications and chats with an alert sound, right inside the groups you already use, no new screen, no separate step.
Keep the right conversations visible to the right people.
If sensitive resident information reaches the wrong person, that's not a communication slip, it's a compliance incident. Permission-based access is what keeps a mistake from becoming one.
Permission-based access controls who can see and join a conversation, based on their role and responsibility, so nothing ends up in front of the wrong person.
See everything, across every community, in real time.
When you can only see one building at a time, or only find out about a problem after someone escalates it, you're always a step behind.
Caily's admin panel gives leadership real-time visibility across every community, not just the one closest to you. Jump into any conversation if someone's out, spot training opportunities as they come up, and see what's actually happening across your whole portfolio, all from one place.
.png)
Keep communication connected to the resident, and easier to find later.
If you can't produce a record when a family disputes what happened or a surveyor asks for documentation, you're exposed, whether or not anything actually went wrong.
Every resident-related conversation lives in one organized, searchable history. Find it fast when families have questions, leadership needs context, during audits, or you need it for internal review.
.png)
Extend communication without replacing your EHR.
Optional EHR integration means Caily works alongside the systems you already use. Use Caily as your communication layer and keep relying on your EHR for clinical documentation and operations.
.png)
Protection you don't have to think about.
Communities in this industry face real oversight, HIPAA, state surveys, and audits that can happen with little notice. A platform that treats security as an afterthought puts you at risk right along with it.
Caily is built around two-factor authentication, role-based access, and documentation practices designed for senior living, so you're never scrambling to prove what's already true.
How It Works
A clearer communication experience for everyone involved in care.
Set up
Set up your community, users, roles, and permissions.
Connect
Connect staff and authorized family members.
Communicate
Communicate through messages, updates, announcements, and emergency alerts.
Maintain
Keep resident-linked conversations organized and searchable.
Integrate
Add integrations when you're ready.
See what clearer communication could look like in your community.
Let's talk through your communication workflows, your technology environment, and what matters most to your team.