The Story Behind Caily

Every product has an origin story. Not all of them start in a boardroom. Some start in a hospital waiting room, in a text thread that never gets answered, or in the helpless feeling of being hundreds of miles away from someone you love and not knowing if they're okay.

That's where Caily started.

We Built Caily Because We've Been the Family Waiting for a Call

Caily was founded by two women who know caregiving from the inside out — not as operators, but as daughters and granddaughters doing their best from near and far.

Wynter Johnson watched her mom carry the weight of caring for her grandmother alone. Appointments were missed, communication was scattered among family members, and when her grandmother was hospitalized, the family didn't know for a week. "If we'd had the right tools," Wynter reflects, "we would have known something was wrong."

McKenna McCormick lived the long-distance version of that same story — watching her mom handle everything while she was states away, connected only through texts and calls, feeling helpless and out of the loop. Their experiences weren't unique. They were, and still are, the everyday reality for millions of families navigating a loved one's care. That recognition became Caily's foundation.

The Problem We Set Out to Solve

As Wynter and McKenna began talking to senior living communities, a pattern emerged immediately. The frustration families feel — not knowing what's happening day to day, playing phone tag with staff, waiting for callbacks that never come — isn't the result of communities not caring. It's the result of a genuine systems gap.

There is a persistent communication disconnect between senior living communities and the families of the residents they care for. Families feel uninformed and anxious. Staff spend hours fielding repetitive calls, managing fragmented systems, and relying on non-compliant workarounds like personal phones and group texts just to keep everyone in the loop. Everyone loses — the family, the staff, and ultimately the resident.

No one's existing tools were built to fix it. EHR systems handle clinical documentation. Scheduling platforms manage staffing. But structured, consistent, HIPAA-compliant communication between care teams and resident families? That gap was going unfilled. That's what Caily is built to do.

What Caily Does

Caily is a HIPAA-compliant communication platform built specifically for assisted living, memory care, group homes, and home health organizations. Caily integrates with a community's existing EHR system, automatically pulling ADLs, care notes, vitals, and resident updates to generate consolidated daily summaries for families. No manual re-entry. No extra work for staff. Just clear, consistent care communication delivered to families through a simple dashboard that's as easy to use as texting.

For families, it means knowing how their loved one is doing every single day — without calling, without waiting, without anxiety. They can review care updates, track trends over time, and message the care team directly through a secure, compliant channel. For care communities, it means fewer inbound calls, less time on the phone, and a complete record of every family communication — organized, trackable, and exportable for compliance. Families get the visibility they've been asking for. Staff get hours back in their day. And communities build the kind of trust that improves family satisfaction and keeps everyone engaged.

Our Values

Caily was built by people who've lived the caregiving experience — and that shapes everything we do.

We respect each other. Mutual respect is the foundation of meaningful care. We listen, support, and center the people we serve in every decision we make.

We are committed to improving. Care evolves, and so do we. We're always learning and finding better ways to serve communities and families.

We are customer-focused. The needs of senior living communities and the families they serve guide our roadmap and fuel our work.

We do what we say. We build trust through honesty and follow-through — because in care, reliability isn't optional.

We give back. Care is a community effort. We're committed to supporting the networks and people who support others.

We have fun. Caregiving is serious work, but joy belongs in it too. We bring warmth and humanity into everything we build.

Where We're Headed

Caily is growing — and so is the problem we're solving. As the senior population continues to expand and families increasingly expect transparency and real-time connection, the demand for structured, compliant family communication in senior living is only going up. We're continuing to build, deepen our EHR integrations, and expand to serve more communities and families across the country. The mission hasn't changed since day one: make sure no one has to navigate a loved one's care feeling disconnected, uninformed, or alone.

Learn more at Caily.com.

Frequently Asked Questions

How was Caily founded?

‍Caily was founded by Wynter Johnson and McKenna McCormick, both of whom experienced the frustration of fragmented family caregiving firsthand. Their personal stories became the foundation for a platform designed to close the communication gap between senior living communities and resident families.

Who is Caily built for?

‍Caily serves two audiences: senior living communities — including assisted living, memory care, CCRCs, and group homes — and the families of residents. Communities use Caily to streamline family communication and reduce staff burden. Families use it to stay connected to their loved one's daily care.

Is Caily HIPAA compliant?

‍Yes. All communications on the Caily platform are fully HIPAA compliant, with secure messaging, role-based permissions, and a complete audit trail.

Does Caily work with our existing EHR?

‍Caily is built to integrate with existing EHR systems, pulling care data automatically so staff don't have to enter information twice. Implementation typically takes a few weeks, not months.

How do families access Caily?

‍Families receive a welcome email from their loved one's community, set up their account in minutes, and from there receive a daily notification when their care update is ready. Single sign-on means simple, hassle-free access every day.